Startjobs.pk – Start Your Career In Pakistan As Per Qualification
1 Link Jobs 2018(Job Description):
Vacancy update Position: Support Desk Officer Reporting to Assistant Manager
– Support Desk Qualification: Min. Bachelor (4-year program) or Master degree from HEC recognized university or equivalent, preferably in Computer Science or related field. Experience: Min 0-2 years of relevant field experience.
Duties and Responsibilities
• Handling and ownership of high, medium, low client complaints, queries & other related matters.
• Provide appropriate solutions and alternatives within the time limits; follow up on the complaints, queries, other information to ensure timely resolution, implementation and provide an extra level of customer service to enhance customer experience.
• Provide accurate, valid and complete information to the clients by using the right methods/tools.
• Logging of complaints, queries, incidents in the provided system and updating relevant updates in the provided system.
• Follow communication procedures, guidelines and policies.
• Monitoring of different applications like Phoenix, Authentic, FRMS, BPS, Datacenter and Infrastructure through provided tools.
How to Apply:
Send your CV at [email protected] with the subject “CV – Support Desk Officer”, latest by September 10, 2018.
